provide merchandise to you (buyer) subject to the following Terms and Conditions,
which may be updated by us from time to time without notice to you. This
web site is owned and operated by Assiniboine Tipis. Use of the content,
services, and/or products presented in any and all areas of this site constitutes
user's agreement to abide by the following terms and conditions and those
posted in specific areas of the site.
1. Purchase Agreement
A purchase is a contract between you - the buyer - and us - Assiniboine
Tipis. In the exeption of custom orders, orders will be fulfilled in a first come, first serve basis, and will be based upon availability. When placing an order, you declare that you have read and understood
our terms and conditions listed below, and related to Assiniboine Tipis
services and merchandises. You
that you acknowledge and agree with these terms and conditions.
2. To Place an Order
You declare that you are older than 18 years old or legally allowed to make purchases on the Internet,
and use the provided credit card to place an order, to make its purchase, or that you have received
the agreement allowing you to use Internet, to place an order
to make its purchase
on our web sites. After placing an order, you will receive a confirmation
by e-mail or mail. An oder will only be processed once its full payment has been received.
Without payment received withing 15 days after placing an order, the order will be reviewed and/or cancelled.
3. Availability, Prices, Payment and Delivery
Delivery standards and costs
are provided by freight and shipping companies such as Loomis, UPS, Canada Post, etc.
They give an estimate about delivery date, time and costs. Therefore, we
can not be held responsible in case of delays, surchages, extra fees such as fuel surcharges, storage fees, etc.
Shipping of Poles
Due to their sizes, poles are shipped by trucks. It is your responsibility to assist in unloading the poles when they arrive at destination. Please note that there is a 15 mins maximum limit allowed for waiting
time once at destination. After waiting for 15mn, the poles will be returned for storage to its local terminal.
There will be no other delivery attempt
You will have to pick up the poles yourself at the freight terminal at your own expenses.
Storage of poles at the freight terminal for more than 1 business day will be subject to storage fees payable by you.
Should items not be available, you
be informed by e-mail as soon as possible. If items are no longer available
or discontinued, your payment will not be processed. Prices are indicated in
Canadian funds, taxes
are not included, neither are shipping and handling costs. In the event
that you order items which you cannot legally possess in your area, Assiniboine
Tipis will hold you responsible for all legal fees, penalties, loss of
business, etc. it may incur resulting from litigation into which it is
drawn due to
your lack of knowledge of local laws. We will assume commercial orders
have obtained licenses and understand the terms of their countries, province and
A full upfront payment is required at the time of order for all custom orders such as tipis, liners, poles, custom artwork on a tipis or liners, clothings, fur items, Native artworks, archery items, etc.
Custom order payments are
Credit Card payments will be processed by Assiniboine Tipis
in Canadian funds. As of January 2019, a 3% processing fee will be added to all credit card payments.
Assiniboine Tipis account information for a payment by wire will be transmitted
by e-mail to our customer at our discretion. Assiniboine Tipis is not responsible
banking fees or other related to national or international payments.
Canada Post Money orders shall be written to the name of Assiniboine Tipis and send to our
address in Canada: Assiniboine Tipis PO Box 649 Lundar, Manitoba R0C1Y0 Canada.
Payments due on open invoices must be made in time when requested by Assiniboine Tipis. Unpaid orders will be cancelled without any form of compensation.
All goods including shipping costs and taxes must be fully paid prior to goods being shipped.
Freight and shipping costs for goods not fully paid for at the scheduled shipping date will be reviewed. Any additional fees applied by our freight/shipping companies/brokers will then be forwarded and applied to an open invoice.
A 3% interest charges will be applied to all merchandise orders other than tipis, tents, liners, poles and artwork accounts past due after 30 days.
Storage fees will be applied to goods not picked up past 30 days of date of delivery.
Storage Fees: $ 40.00 per item and per month, payable on a monthly basis.
Storage Fees for Poles: $ 65.00 per month, payable on a monthly basis.
Goods not picked up or fully paid for after 90 days will become the property of Assiniboine Tipis.
Failure to Pay an Invoice:
Due invoices will be forwarded to the appropriate collection agencies; Key Collection (Canada), Rapid Recovery Solution (USA) and CLW (Europe).
4. National and International Accepted Payment Methods
- Interact E-Transfert
- Visa, Mastercard
- Bank Draft/Cashier's Check
- Canada Post Money Orders
- Wire Transfer
Please note that your order will only be processed after the payment is received
Sorry, we do not longer accept out of province cheques
There is a 3 weeks hold when a payment is made by cheque.
General Sales Tax (GST or HST where appicable) will be charged to our
customers in Canada. Retail Sales Tax (RST 8%) will be charge to our customers
5. Indian Status Card
Members of 1st Nation living on a reserve
must provide a copy their Indian Status Card to obtain their tax exemption.
Prices are subject to change
Shipping cost may change according to freight forwarders price changes (i.e.
Fuel surcharge may increase). Our customers will be advised of those changes
before the merchandise is shipped out. Merchandise remains our property until
No merchandise shall be shipped unless fully paid.
7. Botanicals - Warning
Any information about botanicals on our web site is provided for historical
background and educational purposes only. Many of these plants are said to have
beneficial medicinal properties when used in certain ways. However, some of
these plants might be harmful if used inappropriately. We provide these plants
as a service to those of you who have a legitimate need for them, and strongly
urge you to seek the assistance of knowledgeable people before using some of
plants. Always use common sense and be responsible
when using botanicals. We cannot be responsible for any ill effect caused by
using these plants.
8. Freight Costs for Tipis, Poles and Tent Frames
The online system can not calculate the shipping costs for special
items such as tipis poles and tent frames. After passing an order, we have to contact our freight tranporter
to obtain this final cost. Therefore any order placed online will only be registered after these costs are known and accepted by you, the customer.
9. Return Policies and Procedures
Our goal is your satisfaction, if for some reason you shall not
be satisfied with your purchase, you can return it within 15 days in unused
a refund of your purchase price minus 15% administration and restocking fees.
Before returning any merchandise, you must first obtain our authorization.
Returned merchandise must be sent back to our gallery in Lundar unused and in its original
packaging. Merchandise returned without our consent will not be refunded.
In addition, you will be billed for all other costs related to the return
of the merchandise.
All returns must be fully insured against loss and damage, the buyer being responsible for lost and damaged merchandise.
Merchandise which has been damaged or showing any signs of use will not be
Shipping within Canada must be done via Express Mail unless otherwise agreed
upon between Assiniboine Tipis and the buyer. All merchandise must be returned in its original packaging. Shipping and insurance costs are
to be paid by the buyer.
International shipping must be done via Internationl Express Mail unless otherwise agreed
upon between Assiniboine Tipis and the buyer. All merchandise must be returned in its original packaging, and libeled as "Return To Sender".
The buyer pays all return costs including shipping, broker and Customs fees, Insurance, etc.
Final Sale Items
Sales of following items are final, deposits and payments made for the purchase of these items are non refundable:
CDs, DVDs, foods, all custom orders, artifacts (i.e weapons, headdresses, fans, etc.) regalias (i.e.
moccasins, leggings, etc.),
tipis & wall
tents, liners, poles and steel frames, custom artwork on tipis and liners.
10. Order Cancellation Policies
a. General Merchandise
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
• If you cancel your order BEFORE it has been shipped, you will be assessed
a 15% cancellation fee.
• If you cancel your order AFTER it has been shipped, please follow our Return
Policies and Procedures listed above.
• Orders which are REFUSED AT DELIVERY and returned without our authorization
will not be refunded, and assessed all the applicable costs listed above.
b. Tipis, Tents, Liners, Poles and Artworks
Full payments of tipis, liners, tents, poles and artworks are required by the due date as indicated on your invoice, which constitute the final deadline.
Orders not fully paid by this deadline will be perceived as abandoned by the customer and will therefore be canceled by Assiniboine
Tipis without any form of compensation and/or refund, and all deposits paid will be lost in full by the buyer.
• The buyer
(you) agrees to waive all claims against
Assiniboine Tipis for all charges related to an order cancellation,
authorized return, unauthorized return or refused merchandise.
11. Defect Merchandise, Visible Damages Occurring During Transportation
If you would received a damaged parcel (box crushed or destroyed), customer
must refuse to take possession of the box while at delivery time and sign
declaration provided by Post Office or Delivery Man. Our product are always
send with an
insurance. Assiniboine Tipis will take care of all the process to obtain
from the Post Office or Freight Forwarder. We will either replace the merchandise
or refund the total invoice (merchandise + shipping Cost – but not
customs fees). Please note that inquiries can take up to 90 days. Non Visible
occurring during transportation
Please fill and sign a declaration then fax this document to our office
in Lundar (1 204 762 6133) within 24 hours after receiving the parcel.
copy of your
invoice, a picture of the damaged item and specify what is the damage.
Refund or Exchange on a damaged merchandise.
Our merchandises, tents and tipis are carefully inspected before shipping,
and our products are free of defects in material and workmanship. Nonetheless,
such a case, we would do everything possible to fix the problem and satisfy
our customers. We will repair or replace the product at our discretion
to us, freight prepaid. Any returns for repair or replacement will require
prior authorization. Please fill and sign a declaration then fax it to
our office in
Lundar (1 204 762 6133), add a copy of your invoice, and explain and send
a picture of the problem.
Assiniboine Tipis shall not be liable for damages resulting from the use
or other outside forces beyond our control.
Assiniboine Tipis will not be responsible for damages, tears, and tear
of seams due to setting ups and downs of tents and tipis. Assiniboine Tipis
will not be
responsible for the way you are taking care of your tent or tipi (please
refer to set up instruction and care of canvas tents provided to you by
misuse of the tents and tipis do not entitle customer to a refund or replacement,
being of your sole responsibility.
12. Indemnity/Limitation of Liability
Under no circumstances, including, but not limited to, negligence, shall
Assiniboine Tipis, or its affiliates be liable for any direct, indirect,
or consequential damages that result from the use of, or the inability
to use, Assiniboine Tipis materials and Web Sites.
You declare that you have read and understand the terms and conditions
above listed and related to Assiniboine Tipis services and materials. You
that you acknowledge and agree with these terms and conditions.